phone: 212.753.8000 x333
Frequently asked questions
Which app do I use to connect to my smart home?
I get an "Unable to connect error" with my Control4 app...
Uninstall the Control4 app.
Download and install the Control 4 app again. Found here: Link
Follow the steps in the app to re-enter your settings (this works best when you are connected to your home's Wi-Fi).
How do I connect my Control4 system to Alexa?
Log-in with your Control4 credentials (the same credentials you use for the app).
Ensure you have an active 4Sight license (indicated when you first sign in).
Read further using the Alexa Quick Start Guide. Download
My control system works, but I cannot connect to the internet...
Typically, this is a symptom of something wrong with the modem or the internet service.
How I do I reboot my rack?
Racks can be very intimidating as there is so much equipment and knowing what button to press can be confusing. Most Kraus racks feature a smart power conditioner installed at the top.