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phone: 212.753.8000 x333
Frequently asked questions
Which app do I use to connect to my smart home?
We offer several smart home solutions. The most common control systems we offer are Control4 and Savant.
I get an "Unable to connect error" with my Control4 app...
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Uninstall the Control4 app. -
Download and install the Control 4 app again. Found here: Link -
Follow the steps in the app to re-enter your settings (this works best when you are connected to your home's Wi-Fi).
How do I connect my Control4 system to Alexa?
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Visit customer.control4.com. -
Log-in with your Control4 credentials (the same credentials you use for the app). -
Ensure you have an active 4Sight license (indicated when you first sign in). -
Read further using the Alexa Quick Start Guide. Download
My control system works, but I cannot connect to the internet...
Typically, this is a symptom of something wrong with the modem or the internet service.
How I do I reboot my rack?
Racks can be very intimidating as there is so much equipment and knowing what button to press can be confusing. Most Kraus racks feature a smart power conditioner installed at the top.
How do I connect my Spotify account to my Control4 system?